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Our Philosophy in Serving You

Our Philosophy in Serving You

Your success is the success of our manufacturing and distribution company. SPC has developed solid ties with domestic and offshore manufacturers in addition to our long-standing, specialized proprietary lines, giving you a crucial advantage in today's competitive economy.
With our ISO 9001:2015 certification and our copyrighted “INControl” inventory management or consigned program, we are committed to giving our customers the best products and services. We have a skilled, knowledgeable staff with years of industry experience ready to assist you.

Customer Focus

Our business begins and ends with the customer. To remain in business, we depend on them and their loyalty. We concentrate on controlling and improving how they see us and our capacity to satisfy their needs consistently.

Involvement of People

The people who interact with the consumer and the product give our business vitality. They are deeply involved in the company's operations, and our success results from their commitment and tenacity.

Process Approach

We view our OEM parts business as a collection of interrelated and interdependent operations. The desired outcome is attained more successfully when activities and associated resources are managed as a process.

System Approach to Management

As a leadership team, we continuously refine our strategies, tactics, and operating procedures to effectively manage and run interconnected business operations. Our focus is to find better ways to satisfy our consumers while accomplishing the goals we have set for ourselves.

Continual Improvement

We are motivated to enhance our services and procedures since client needs and expectations are continuously evolving, as well as due to competitive pressures and technological advancements. Our goals and priorities are the methods we employ to make this vision a reality.

Factual Approach to Decision Making

Several crucial measures that show us whether we are achieving the goals we have set forth have been developed, and we still use them today. We can allocate our reports and resources more effectively by using these measurements and the data-gathering system that supports the reporting activity.

Mutually Beneficial Supplier Relationships

The suppliers we work with are crucial to the system we use, and as a result, they contribute to our success. Although our customers hardly ever interact with the suppliers, the customer is undoubtedly impacted by their contribution and performance. We have created procedures to ensure the supplier is considered when determining the company's goals and direction. Together, we produce the value-added aspect that our customers demand.
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Address: 1859 Summit Commerce Park, Twinsburg, OH 44087 | Email: sales@spencerprodco.com | Phone: (330) 487-5200
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