Terms & Conditions

Exclusive Terms/Credit:
These Terms and Conditions of Sale (the “Terms”) apply to all sales of any goods or products (the “Products”) by Spencer Products to any Buyer and are the exclusive terms and conditions of sale. All offers by Spencer Products to sell Products are expressly conditioned on Buyer’s assent to and acceptance of these Terms. Spencer Product’s acceptance of any order is expressly conditioned on Buyer’s assent to and acceptance of these Terms, including all terms that are different from or in addition to any purported terms and conditions of the order. Any additional, different or other terms and/or conditions contained in any purchase order or other document by or from Buyer or on Buyer’s web site are hereby objected to and rejected by Spencer Products. If not previously accepted, Buyer accepts the Terms by accepting delivery of the Products. In the event of any claimed conflict between these Terms and other alleged terms and conditions contained in any other document, these Terms shall control and take precedence over any other alleged terms and conditions, with any conflict to be resolved in favor of these Terms. All accounts more than Ten (10) days past due are subject to credit hold. Visa, MasterCard and American Express are taken on the day of shipment only. Spencer Products may refuse to make shipment unless previous invoices have been honored and satisfactory credit has been established.

Entire Agreement:
These Terms, together with the quantity, price and delivery schedule for the Products, and Buyer’s Credit Application, if any, constitute the complete and final agreement and understanding between Spencer Products and Buyer relating to the Products and supersede all prior oral or written communications, agreements, understandings, representations, statements, and assurances between the parties.

Limited Warranty:
Spencer Products warrants only that the Products shall be substantially in accordance with Spencer Product’s published specifications for the Products, if any, or to the written specifications for the Products agreed to in writing by an authorized representative of Spencer Products, if any. THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND SPENCER PRODUCTS HEREBY EXPRESSLY DISCLAIMS ALL SUCH OTHER WARRANTIES.

Consult Spencer Products Representative for pricing information. Pricing is subject to change without notification.

Shipping Point:
Exworks Spencer Products Headquarters, Twinsburg, OH or one of our many branch locations. All rights reserved and title to Products transfers to the Buyer upon delivery to the carrier.

The acceptance of shipments by common carrier shall constitute a delivery to the Buyer and Spencer Products shall not be responsible for the Products damaged or lost in transit.

Order quantities may be increased or decreased to standard cartons.

Typographical and clerical errors are subject to correction

Return Policy:
If the Buyer claims Products are not as warranted, he/she must notify Spencer Products within 30 days of delivery. All returns of standard cartons received within 30 days of shipment are subject to a restocking fee to be determined at the time of return. No Products shall be returned without written return authorization from a Spencer Products representative.

Once Buyer places an order with Spencer Products, Buyer is responsible for receiving and making payment for the Products ordered. However, if Buyer desires to cancel an order before the Products are delivered, Buyer must notify Spencer Products immediately, and Spencer Products will investigate the status of Buyer’s order to determine whether any portion of the order can be cancelled without cost to Spencer Products or its suppliers Buyer agrees to pay for Products in process, work undertaken to fulfill the order, or other cancellation or restocking fees charged by Spencer Products or its suppliers.. If quoted or acknowledged as non-cancellable /non-returnable no cancellation will be accepted.

Shortage Claims:
No claims for shortage in weight or count will be allowed unless made in writing and presented with in seven (7) working days of receipt of material.

Important Notice:
Occasionally Spencer Products may provide technical information regarding our products. This information may take the form of product specifications and standards, manufacturer’s catalog information, or package information. It may be communicated verbally, by email or in paper form. In no case is Spencer Products responsible for the accuracy or completeness of this information or its relevance to any particular application. We suggest products based on our experience but cannot provide product applications advice beyond providing you with the available technical documentation regarding the product. Spencer Products makes no recommendation, warranty or representation as to the suitability of the Products for Buyer’s application, use, end-product, process or combination with any other product or substance, or as to any results Buyer might obtain in Buyer’s use(s) for the Goods. Before using any Product the Buyer must evaluate it and determine if it is suitable for the intended application. The Buyer assumes all risks and liabilities associated with such use.

Exclusive Remedy and Limitation of Liability:
Buyer’s exclusive remedy and Spencer Product’s sole liability hereunder shall be limited to a refund of the purchase price paid by Buyer for that portion of the Products shown to be other than as warranted or, at Seller’s option, rework, repair or replacement of that portion of the Products shown to be other than as warranted. Spencer Products shall not be liable beyond the exclusive remedies set forth hereunder, including for Buyer’s manufacturing costs, labor, alternative purchases, cover goods, extra freight, replating, plating, lost profit, good will, recall costs or other indirect, special, exemplary, punitive, incidental or consequential damages , whether arising out of breach of warranty, negligence, strict liability in tort or other causes. To the extent permitted by law, Spencer Products shall not be liable for, and Buyer assumes all liability for, all personal injury and property damage connected with the handling, transportation, or further manufacture, fabrication, assembly, or processing of the Products.

Important Warning:
Hydrogen Embrittlement: Certain electroplated parts are subject to Hydrogen Embrittlement which can cause unexpected, delayed catastrophic failure when assembled or when subjected to stress in application and usage. Depending on the application, such failure may result in property damage, personal injury or even death. The risks associated with hydrogen embrittlement in fasteners are well documented. Spencer Products can provide you with information to assist you in managing such risks if requested. In any case, the Buyer should test the fastener product in assembly conditions prior to full production for failure conditions inherent to the assembly or assembly environment and assumes all risks associated with the use of Hydrogen Embrittlement susceptible fasteners and processes.